Gojek, Southeast Asia's leading mobile on-demand services platform, today announced the launch of GoCar service in Hanoi, starting with GoCar Protect, which incorporates additional safety and hygiene features. After over 1 month of operations in Ho Chi Minh City, GoCar remains the only four-wheel ride-hailing service in Vietnam to establish high hygiene and safety standards and provide in-car protective shields and air purifiers. With the extension of GoCar Protect in the capital city, Gojek hopes to bring Hanoi users a good, affordable transportation option that is protective of their health and safety, especially amid the pandemic.
GoCar Protect gives added protection to users by including features that prevent potential virus spread. Firstly, all GoCar driver-partners are guaranteed to have received two doses of a COVID-19 vaccine - this information will be visible on the Gojek app when users book a trip. All cars will also be equipped with sanitizers, a transparent protective shield to separate driver-partners and riders as well as a SHARP air purifier which can neutralize up to 99.4% of airborne viruses .
To ensure that GoCar driver-partners wear a mask, Gojek has also rolled out a new feature in the driver app, which will require all driver-partners to confirm mask use by taking a selfie before they can start driving for the day. All driver-partners are required to follow Gojek’s strict health and hygiene protocols and adhere to Vietnam’s practice of 5Ks (Khau trang- wearing a face mask; Khu khuan - hand washing and disinfecting; Khoang cach - keeping distance; Khong tap trung - no mass gatherings; and Khai bao y te - filling out health declaration forms), alongside the government’s other regulations.
GoCar Protect was first introduced in August 2021 in a campaign to transport frontline healthcare workers to support Ho Chi Minh City’s fight against COVID-19. All healthcare workers and driver-partners who used GoCar during the campaign came home safe. On 18 November 2021, Gojek officially announced the expansion of GoCar Protect to all users in Ho Chi Minh City, applying the same hygiene and safety standards that were in place during the pandemic-fighting campaign.
Duc Phung, Gojek Vietnam General Manager said, “Risk of infection continues to be our users’ top concern when considering mobility options, especially while COVID-19 persists. Inspired by the popularity of GoCar in Ho Chi Minh City, evidenced by a multifold increase in the number of bookings, we are pleased to expand GoCar Protect to users in Hanoi. We hope that GoCar Protect not only brings users a safe and quality ride-hailing experience at an affordable price, but also contributes to strengthening hygiene and safety practices within communities in the years to come.”
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